Refund and Returns Policy

Overview

If you are not completely satisfied with the goods, simply return them to us at any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order. The costs of returning goods to us shall be borne by you.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.

Of the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

We regret that postage and packing costs for unwanted items cannot be refunded. Even if you have qualified for free delivery when placing your order, a postage and packing charge of £1.25 per item will be levied on unwanted items and deducted from any refund given.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.

Your rights to return the goods to us will not apply in the following circumstances:

– Any products that we have made, personalised or customised specifically for you

– Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.

– If you have made a spelling mistake on your order and it has been sent for production.

– Quality if the image/artwork you have provided is poor.

Please note:

• You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.

• The parcel can take up to 7 working days to be returned to our Unit unless sent via special delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@misty-uk.com .

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@misty-uk.com and send your item to:
Fantasy Prints, Units 1 & 2 Windmill Way West, Ramparts Business Park, Berwick-upon-Tweed, Northumberland TD15 1TB.

Shipping Returns

To return your product, you should mail your product to:
Fantasy Prints, Units 1 & 2 Windmill Way West, Ramparts Business Park, Berwick-upon-Tweed, Northumberland TD15 1TB

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@misty-uk.com for questions related to refunds and returns.